If you paid us and you are not happy, tell us and we will give your money back.
There is one narrow exception, and it is spelled out below so there are no surprises.
You can cancel yourself, any time
Sign in and cancel from your account settings. It takes effect right away and you will not be charged again.
You never have to phone us to cancel. If you would rather we did it, email support@theinvestorsjourney.com or call 239-823-5070 during business hours, and we will take care of it.
Cancelling and asking for a refund are two different things. Cancelling stops future charges. If you also want money back for a charge already made, just ask.
The $0.99 introductory period
Membership starts at $0.99 for the first 14 days and then renews at $24.99 a month until you cancel.
If you decide this is not for you during those first 14 days, cancel and you will never be charged the monthly rate. If you would like the $0.99 back as well, ask and we will refund it.
Monthly memberships
Ask for a refund of your most recent monthly charge and we will give it back. You do not need to justify it and we will not put you through a process. Most requests are handled the same business day.
The one exception
If you have already used nearly the entire month you are asking about — roughly the last day or two of a 30-day billing period — we will cancel your membership so you are not charged again, but we will not refund that month. At that point you have had essentially the full month of access you paid for.
This is the only situation where we say no, and it exists so the policy is not a way to get a free month every month. If you are near the end of a cycle and something genuinely went wrong, tell us what happened. We would rather hear it than have you feel cheated.
Earlier months
If you meant to cancel months ago and did not notice the charges, tell us. We look at those case by case and we lean toward the member. We would rather refund you and part on good terms than keep money you did not mean to spend.
If we discontinue something
If we retire a feature or service that was a material part of what you subscribed for, you may cancel and ask for a pro-rated refund of the unused part of your current billing period.
How to ask
- Email support@theinvestorsjourney.com or call 239-823-5070.
- Tell us the email address on your account. That is all we need to find you.
- You do not need to explain why — though if something specific disappointed you we would like to know, because it is usually something we can fix.
We aim to respond within one business day and to process approved refunds within two business days of approving them. Once sent, a refund usually takes five to ten business days to appear on your statement depending on your bank. That part is out of our hands.
Please talk to us before disputing a charge
If you file a chargeback with your bank instead of contacting us, the money is frozen while the bank investigates — typically weeks — and we are barred from refunding you directly in the meantime. Emailing us is faster for you in almost every case. We are not going to argue with you about a refund.
What refunds do and do not cover
This policy covers what you paid us for your membership. It does not cover, and cannot cover, money you gained or lost in your own brokerage account. We teach; we do not manage money, place trades, or have access to your accounts, and investment results are not something anyone can refund. See our disclosures for the full picture.
Questions
Stock Market Edu
Fort Myers, FL
Email: support@theinvestorsjourney.com
Phone: 239-823-5070